Refund policy
Return & Refund Policy
Last updated: August 3, 2026
Satisfaction Guarantee We stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.
Returns Due to the nature of food and wellness products, we are unable to accept returns on opened items. Unopened products in their original, sealed packaging may be returned within 30 days of delivery for a full refund.
To initiate a return, please contact us at goldenspice@proton.me with your order number and reason for return. We'll provide return instructions and a return shipping address.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.
Damaged or Defective Items If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We will send a replacement or issue a full refund at no additional cost to you.
Wrong Items If you received the wrong item, contact us within 7 days of delivery and we'll make it right with a replacement or refund.
Non-Returnable Items
- Opened or used products
- Items purchased on sale or marked as final sale
- Gift cards
Shipping Costs Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged, defective, or wrong item).
Contact Us Golden Spice, LLC | goldenspice@proton.me | goldenspice.myshopify.com